At Medibank, we make a central promise to our employees to foster an environment that is committed to care, collaboration and passion.

By delivering on our promise, we work better together; better as individuals, better as a team and better as a business.

In return, we ask our employees to demonstrate their commitment to Medibank, this is known as The Medibank Way.

The Medibank Way is an expression of our organisational culture and guides everything we do. It is the way we behave; how we live by our values; how we deliver to our customers; and pivotal to what we offer and expect of our employees.

The Medibank Way is comprised of 6 elements, which shape the way we approach our work, customers, colleagues and community:

Health Champion:

We make healthy choices every day for our own wellbeing. We’re for better health and we live and breathe that purpose.

Performance Driven:

We make strong commercial decisions that are right for our business, knowing that every dollar counts. We take individual ownership to deliver business performance.

Customer Led:

We are passionate about our customers – they are at the centre of what we do. We have to make commercial decisions that create value for our customers. We are accessible, responsive to their needs and easy to do business with.

Values Driven:

We are united by our values. Our core values of Accountability, Respect, Integrity and Customer Focus are non-negotiable in all that we do.

Simpler the Better:

We’re always looking for better and simpler ways to do things. Keeping it simple allows us to work smarter.


We are collaborative for a purpose and we know what’s important for our business.  We are agile and bring the right people together – independent of role and function – to make decisions, move quickly and deliver commercial solutions.

The Medibank Way is not just an explanation or set of words, it is integral to working life at Medibank.