Q&A with Member Advocacy Leader, Josie Webster

Published: July 4, 2016

What made you want to join Medibank?
I wanted to join Medibank as it’s a leading health insurer. I felt that it was a great company that looked after its employees and really focused on health and wellbeing.

What does your job involve?
My job as Member Advocacy Team Leader involves engaging, coaching and mentoring staff. I focus on up skilling and looking at their career progression and path, and where they would like to be in the business. I also attend meetings to continuously learn and improve the business and its processes.

What is your proudest/most enjoyable moment at Medibank?
My proudest moment at Medibank would have been in 2014 when I got the pilot member advocacy role where I was able to pilot a new team and a new way of working. Since I looked after that team and piloted the role the idea was branched out to the whole contact centre. I felt very proud of what myself and the team had achieved in our customer deliverables.

What’s the best thing about working for Medibank?
Medibank values maintaining a good work/life balance for employees to accommodate our home lives. I love the people and the culture we work in. Everyone is happy to be at work and is really passionate about our brand.

How does Medibank help you to do the things in life you love to do most?
– Working from home is an option
– Work-life balance
– Gym in the building with a discount for staff
– Community leave – one day paid per year to volunteer
– Good health day once per year to look after our health/family/wellbeing
– Currently studying a diploma in leadership at Swinburne through Medibank so I am continually learning and growing within the company

What are the facilities and working environment like in your office?
Amazing! So bright and colourful. It’s a very energetic and lively place to work. We work in team areas which also helps with engagement and team morale

What support have you received to achieve your career ambitions?
Medibank is supporting me to in my studies for a Diploma in Leadership and at Swinburne. Career discussions happen quite frequently and we also work on what’s called a PFS (plan for success) at the end of each financial year to talk about our career progression and aspirations.

What career development opportunities have you experienced?
I have moved through quite a few roles since starting with Medibank in 2011, including:
1. Support Consultant
2. Solutions Consultant
3. Acting Team Leader
4. Pilot Member Advocacy Team Leader
5. Member Advocacy Team Leader

How do your managers or senior leaders inspire and guide you to help you achieve your potential?
– Always giving feedback
– Have quite a lot of support and networking within the business
– Run sessions so that we can continually learn and grow
– Have coaching sessions once a month with a psychologist to run through different issues & concerns
– Regular catch ups with our leaders

What has surprised you most about your role with Medibank?
Health insurance is a very broad and diverse industry – I guess what has surprised me most is that we are always continually learning. Every day I am learning something new, whether it be changes in the industry or the launch of new innovative products.

What would you say to someone considering a role at Medibank?
It is a great place to work! Medibank is a very diverse company where you will be continually learning and growing – there will never be a day when you will be bored in your role!


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