Q&A with Tim D’Angelo

Published: July 29, 2016

Tim D’Angelo, Member Advocacy Team Coach, shares with us some insights into his career at Medibank.

What does your job involve?
Recruitment, induction, training, leading and motivating new-to-business staff within their first 3-6 months of employment.

What made you want to join Medibank?
I fell into my career at Medibank by chance after moving to Melbourne. I was drawn to Medibank because of its size and positive reputation within the industry.

What is your proudest moments at Medibank?
I enjoy developing an ongoing rapport with new-starters and watching them grow and develop within the company.

What’s the best thing about working for Medibank?
I am most engaged when presented with new challenges and opportunities. Career progression is a huge drawcard.

How does Medibank help you to do the things in life you love to do most?
There’s a real sense of community in the Contact Centre. I enjoy making work a fun and inclusive place to be for myself and my learners.

What are the facilities and working environment like in your office?
I haven’t met anyone yet that has discredited the open-plan workplace, colourful layout and design that promotes being active.

What support have you received to achieve your career ambitions?
I have been fortune to have leaders that have recognised and rewarded talent. I have some fantastic mentors that I have learned from and have supported my journey.

How do leaders inspire and guide you to help you achieve your potential?
I am inspired by natural leaders who are not afraid to take calculated risks and promote a supportive environment. My managers have allowed me to take on extra responsibilities and shadow them to learn all that I can. They truly lead by example.

What has surprised you most about your role with Medibank?
Amongst all of the challenges, the support provided by all of our peers is exemplary.

What would you say to someone considering a role at Medibank?
Go for it.


#coaching #contactcentre #diversity #employeeengagement #people

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