CareComplete

There every step of the way.

CareComplete is a suite of innovative programs designed to improve management of chronic and complex health conditions in primary care.

About

CareComplete provides benefits at both an individual and community level—helping Australian’s improve their health and avoid preventable hospital admissions, and taking pressure off the healthcare system as a whole.

Since launching in 2014, CareComplete has partnered with general practitioners to deliver a range of integrated services that provide coordinated support to patients with complex health needs. The CareComplete model is based on evidence that people with long-term health conditions achieve positive outcomes when they and their families, community partners and health professionals are informed, motivated and working together.

Watch Stan’s story below, one of our CarePoint participants.

CareComplete Programs

CareComplete includes three programs that empower participants by teaching them new skills to take control of their health and make real-life changes to achieve their goals.

CarePoint

A two‐year integrated care program for patients with the highest level of chronic and complex needs.

CareFirst

A six‐month behaviour change program for patients diagnosed with a chronic condition in one of five key disease areas.

CareTransition

A 30‐day complimentary program that enhances the hospital discharge process for patients most at risk of unplanned readmissions.

CareComplete’s commitment to support primary healthcare continues to grow, to date the team has engaged more than 3,600 GPs across 1,800 practices to deliver CareComplete to 10,000+ participants.

Be part of a team that is focused on meeting one of the biggest health challenges for the Australian healthcare system. Make a difference in the way people with chronic and complex conditions are supported, to make a real and lasting change.

Explore more about the CareComplete suite of programs here: carecomplete.com.au

 

What can I apply for?

There is a range of roles across the suite of CareComplete program. Below, we have listed the main clinical and non-clinical roles which we recruit for regularly throughout the year.

All CareComplete roles are delivered by an innovation telehealth model, either via telephone and/or a ‘work from home’ environment, therefore we target candidates that have strong IT and multitasking skills—such as the ability to type and talk simultaneously. As a number of roles are delivered from your home you should consider how this type of model suits your working style, the practicalities of your home environment, as well as phone and internet connections.

Typically, candidates possess the following skills and experience, but this can vary from time-to-time so please ensure you refer to the requirements as listed in the position advertisements.

Browse All Clinical Opportunities

  • Clinical / Sales – Frontline

    Care Coordinator

    This position delivers across two of CareComplete’s three chronic disease management programs, CareFirst and CarePoint, and involves holistic assessments of a program participant’s needs within the home or practice environment. Maintaining the GP as the centre of the model for patient care, this position provides support and enables program participants to better manage their own health, avoid preventable hospital admissions and traverse the health system.

    The Care Coordinator works autonomously and has the confidence and proven ability to operate independently without immediate supervisory support. Performance achievement and development is primarily self-driven and managed within the scope of the company’s leading-edge support technology, training, and services, complemented by inclusion within our extensive network of clinical professionals.

    Qualifications required + preferred experience

    • Current registration as an RN (Div 1) with AHPRA or similarly registered clinical or allied health professional.
    • Several years’ post-graduation experience in your chosen clinical field, including working across chronic disease management.
    • Ideally, you have had previous experience in Care Coordination and worked with a diverse demographic of patients.
    • Previous exposure to the community and aged care environments.

     

    Care Transition Coach

    This position delivers right across the CareTransition program and involves holistic assessments of a program participant’s needs within the home environment post-discharge from hospital. Utilising a patient-centered approach, this position provides coaching and support for CareTransition participants to ensure a safe transition from hospital to home.

    The Care Transition Coaches works autonomously and has the confidence and proven ability to operate independently without immediate supervisory support. Performance achievement and development is primarily self-driven and managed within the scope of the company’s leading-edge support technology, training, and services, complemented by inclusion within our extensive network of clinical professionals.

    Qualifications required + preferred experience

    • Current registration as an AHPRA or similarly registered clinical or allied health professional.
    • Several years’ post-graduation experience in your chosen clinical field, including working across chronic disease management.
    • Ideally, you have had previous experience in health coaching, discharge planning, motivational interview techniques and have worked with a diverse demographic of patients.
    • Previous exposure to the acute and aged care environments.

     

    GP Liaison Officer (GPLO)

    This position is key to building relationships with GPs, Practice Managers and Practice Nurses to promote the CareFirst program. Once practices have committed to the program, the GPLO plays a crucial role in the onboarding of practices, the training of practice staff and providing ongoing support post-implementation.

    The GPLO is motivated to perpetuate the CareComplete suite of programs within their region and provide member practices with the support they require to succeed. An ability to identify and develop relationships to exceed targets is a key driver of success for this position.

    Qualifications required + preferred experience

    • A health or business related degree, while not mandatory, is highly regarded.
    • Extensive territory based sales and relationship management experience with a proven ability to achieve and exceed sales targets.
    • Knowledge of and experience in working in a primary care setting.
    • Ideally, you have previous exposure to chronic disease management and/or other health promotion programs.

     

  • Customer Service / Administration Support

    Care Navigator

    This position supports the delivery of the CareFirst and CarePoint programs by focusing on supporting and connecting participants with relevant services throughout their program journey.

    In this telephone delivery based position, the Care Navigators work closely with their Care Coordinators and a wide variety of support services to manage the review calls, the booking home appointments and service referrals for program participants.

    Qualifications required + preferred experience

    • There are no qualification requirements for these roles.
    • Strong customer service based experience in a telephone or face-to-face environment.
    • A supportive and encouraging manner with previous health experience highly regarded.
    • Previous experience working with strict quality process and procedures.

     

    Care Enroller

    This position supports the delivery of the CareFirst and CarePoint programs by executing outbound calls to potential program participants to engage them in the programs.

    In this telephone-based position, the Care Enrollers proactively engages with potential program participants supplied via CareComplete’s multi-funder model.

    Qualifications required + preferred experience

    • There are no qualification requirements for these roles.
    • Strong customer service based experience in a telephone or face-to-face environment.
    • Demonstrated strength in communication and influencing.
    • Previous experience working in a KPI and target driven environments.

     

  • Managerial

    Clinical Lead

    This position can work across any or all of CareComplete’s three chronic disease programs, CareFirst, CarePoint and Care Transition and involves oversight of clinical staff in their delivery of the programs. Maintaining the GP as the centre of the model for patient care, this position provides support to frontline staff, enabling program participants to better manage their own health, avoid preventable hospital admissions and traverse the health system.

    The Clinical Lead works closely with their teams and National Operations Manager to ensure clinical accuracy and excellent patient outcomes through quality delivery of the CareComplete suite of programs. Performance achievement and development is primarily self-driven and managed within the scope of the company’s leading-edge support technology, training, and services, complemented by inclusion within our extensive network of clinical professionals.

    Qualifications required + preferred experience

    • Current registration as an AHPRA or similarly registered clinical or allied health professional.
    • A wealth of clinical leadership experience, including a broad exposure to disease states and chronic disease management.
    • Ideally, you have had previous experience in the management of clinical and non-clinical professionals, working across a health promotion program.
    • Previous exposure to a broad range of healthcare environments, acute, community and aged care.

     

    GP Liaison Officer Regional Manager

    This position oversees the promotion of our CareFirst program to medical clinics and practices within a specific geographic region through the management of a team of GPLOs. The CareFirst program offers a six-month health behaviour change program to program participants, helping to improve patient health and health literacy while easing pressure on already busy clinics and hospitals.

    Working as the GPLO Regional Manager and utilising strong people management skills and high levels of commercial acumen, you are responsible for driving a high performing team to surpass engagement targets and identify partnership opportunities.

    Qualifications required + preferred experience

    • A health or business related degree, while not mandatory, is highly regarded.
    • Extensive people management experience including managing geographically dispersed teams, ideally within the primary healthcare area.
    • Strong operational management skills and willingness to hold teams to targets.
    • Exemplary relationship management skills with an internal and external focus.

     

Your Recruitment Process

  • We review your CV
    A requirement of the recruitment process is to have a CV that contains the relevant information to determine whether the candidate meets the mandatory criteria.
  • Phone discussion and/or video interview
    If your CV is shortlisted you will be contacted by the Talent Acquisition Partner for CareComplete to discuss your background, employment history, and motivation for applying for the role.
    For some of the CareComplete roles, you may also be sent an invitation to complete short video interview which generally takes around 10-15 minutes.
  • Registration verification
    We will conduct a verification of all necessary professional registrations required for the role. The registration bodies for health professionals working on CareComplete are outlined below:
    a. The Australian Health Practitioner Regulation Agency (AHPRA) – general or specialist registration only (provisional, limited or non-practicing registration is not acceptable)
    i. Medical Practitioner
    ii. Registered Nurse
    iii. Physiotherapist
    iv. Occupational Therapist
    v. Pharmacist
    vi. Psychologist
    vii. Podiatrist
    b. Dietitian’s Association of Australia
    i. Dietitian
    ii. Accredited Practising Dietitian
    c. Exercise & Sports Science Australia (ESSA)
    i. Exercise Physiologist
    d. Australian Association of Social Workers (AASW)
    i. Social Worker
  • Interviews
    At this stage, you will be invited to a face-to-face meeting with the hiring manager to have a detailed conversation about your background and motivations for the position applied. Certain interviews may also include role plays or clinical based scenarios.
  • Psychometric testing
    At this stage, you will be asked to perform Online Personality Questionnaire (OPQ) and/or verbal, numeric and abstract reasoning assessments.
  • Background checks
    At this stage, you will be asked to provide 2 or more professional references from recent employers and will be asked to provide identity documentation to proceed with relevant police and background checks. You will also need to be credentialed, this is done through an online portal called Mercury Credential. You will first be invited to log in to your profile which will be linked to the position with Medibank. Once you upload your details including qualifications, employment history, and training, your profile will be reviewed independently as a part of a background check and an offer will be made depending on the outcome of the review.
  • You get the job
    Congratulations! You’ve been offered the job. After an acceptance of a verbal offer, we will send you a contract or employment agreement letter, along with other commencement paperwork for you to complete all online. You’re then ready to start work with us.

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