Health Concierge is a program established to help Medibank members with specific health needs when they need it most – such as when preparing for, or recovering from, a hospital stay or treatment.  By helping our members stay better informed and connecting them to the right resources and services, our Health Concierge program can improve their overall healthcare experience and recovery.

Our Health Concierges are skilled in providing exceptional support to people in a range of circumstances, including those going through potentially stressful and emotional times. They specialise in offering personalised support and assisting members to access the services they need at the time they need them.

Depending on their situation Members on Health Concierge can access:

• Information, follow-up calls, and links to clinical and non-clinical services, including Medibank’s 24/7 Health Advice Line for assistance, or Medibank Customer Support Centre for questions about health insurance
• Advice on going to and from hospital, including what to pack, information on the procedure, and tips for a speedy recovery
• A range of Medibank Health programs and services, including CareTransition and Rehab in the Home

Thousands of members have already benefited from the program, including those who suffer from certain cancers (prostate and breast), cardiovascular issues, have undergone major hip and/or knee surgery, are over 75 and living with a chronic illness, or are pregnant and on single cover. We are continuing to expand this service to include additional admissions and health conditions which would benefit from this dedicated and personalised support.