Health Concierge

Personalised support, when you need it most.

Health Concierge is a truly personalised service that is dependent on the member’s needs. From providing targeted healthcare information, emotional support, and links to resources in the community, Health Concierge is our way of offering the extra support and care our members need, when they need it most, to help them get the best possible outcome.

About

Health Concierge is a program established to help Medibank members with specific health needs when they need it most – such as when preparing for, or recovering from, a hospital stay or treatment.  By helping our members stay better informed and connecting them to the right resources and services, our Health Concierge program can improve their overall healthcare experience and recovery.

Our Health Concierges are skilled in providing exceptional support to people in a range of circumstances, including those going through potentially stressful and emotional times. They specialise in offering personalised support and assisting members to access the services they need at the time they need them.

Depending on their situation Members on Health Concierge can access:

  • Information, follow-up calls, and links to clinical and non-clinical services, including Medibank’s 24/7 Health Advice Line for assistance, or Medibank Customer Support Centre for questions about health insurance
  • Advice on going to and from hospital, including what to pack, information on the procedure, and tips for a speedy recovery
  • A range of Medibank Health programs and services, including CareTransition and Rehab in the Home

Thousands of members have already benefited from the program, including those who suffer from certain cancers (prostate and breast), cardiovascular issues, have undergone major hip and/or knee surgery, are over 75 and living with a chronic illness, or are pregnant and on single cover. We are continuing to expand this service to include additional admissions and health conditions which would benefit from this dedicated and personalised support.

What can I apply for?

The Health Concierge Team is dedicated to providing Health Assurance to Medibank members with specific conditions, health needs or who are undergoing specific hospital procedures.  This is done by providing emotional, practical and customer support, to concierge members for voluntary entry into a range of health programs.

The Specialist Health Concierge Officer (SHCO) role is responsible for making contact with Medibank members before they go to hospital or when they receive treatment for certain conditions or illnesses. You will be delivering a phone-based complimentary support service, assisting members to understand the broad range of support services available, how to access them and to offer empathetic support during a time of personal stress.

Click here to read how our Specialist Health Concierge Officers describe the role.

 

Qualification required for the role

To be successful in this role you will be an APHRA or similarly registered clinical or allied health professional.

Personal Competencies include:

  • Strong interpersonal skills
  • High levels of empathy
  • Experience in working with people at vulnerable times
  • Critical thinking and problem-solving skills
  • Dedication to patient centred care

A career at Medibank adds up to more. More achievement. More progress. More passion and more innovation for health.

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