ahm upside down man

We think work should work with you. Life's too short for a job you dread. At ahm, we think work should be as exciting as finding a surprise donut in the kitchen at lunch (and occasionally, you might!).

Happy, healthy people make awesome teams. With ahm, work should feel good—like, really good. It’s about finding joy, fulfilment, and the right team to share it with.

Our Teams

Frontline

We help customers make the most of their cover. Providing the human touch behind every interaction that creates a meaningful member experience. Our team’s goal isn't just to provide answers but to make a meaningful impact, one member at a time.

Join the best contact centre on the planet.

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Backline

At ahm, we keep it real - no fluff, just action. We move fast, break the ‘normal,’ and back bold ideas, all while keeping things fun, flexible, and refreshingly down-to-earth.

Our Backline team is the engine behind the scenes, making sure our Frontline teams have everything they need to create and deliver awesome experiences for our customers.

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Digital

We thrive on simplicity and boldness. With a mix of cheeky innovation and smart design, we’re here to shake up the digital landscape and be the retailer everyone’s talking about.

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“The focus on being 'Simple & Affordable' has really strengthened the ahm culture and our Ways of Working. It’s an exciting time to be part of this team!”

Rene

“Our focus on inclusivity, flexible work options, and regular wellbeing check-ins has been key in supporting my health and keeping a great work-life balance.”

Kandice

“The 4 day work week (4DWW) gives me extra time with my kids, tending to the garden, and tackling life's to-do list!”

Mike

We’re working smarter, challenging old ways, and using tech, meetings, and communication tools to stay super-efficient and effective!”

Ingrid

“We’ve jumped into pickleball like pros chasing a drop shot! Whether it’s a casual hit, a tournament, or sideline banter, the team’s all in!”

Eric

We work in autonomous teams.
What does that mean for you?

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What is an autonomous team?

We decide our teams priorities, we manage our workload, we work out what is important to us. We all get involved, take ownership and we are all a part of the decision making.

How has work evolved since you started automomous teams?

We’re on a pretty exciting journey to evolve from a contact centre to a Value Centre.

Creating great experiences for our members and our people is what drives us. Every step is taking us closer to something transformative, exciting and really impactful.

At the heart of this shift is autonomy, purpose, and meaningful work.

So, what does this mean day to day for a frontline autonomous team?

Empowerment.

Experimentation.

Purposeful work.

Joy.

Customer obsession.

Stronger connections.

Purposeful growth.

Resilience and adaptability.

How has working in an autonomous team helped to make work work for you?

It’s an environment where someone always has your back. We’ve created space for our whole team to be autonomous, to make decisions or to know when to ask for help, to try new things and to be bold.

  • People
    13 Feb '25 3min

    “The best outcomes happen when you just go for it with a team you trust.”

  • People
    10 Oct '24 4min

    Some time off to live your best life? ahm is here for it!

  • People
    23 Apr '24 3min

    “I love flying the flag for women.”

  • People
    06 Sep '18 4min

    Carmen’s experiences has taught her that a fit and healthy lifestyle benefits both the body and the mind

  • Diversity & Inclusion
    08 Dec '16 2min

    Working with a disability taught me to be structured, disciplined and a little courageous!