Sustainability at Medibank
Everyone in Australia deserves to live their best quality of life – for themselves, their communities and future generations. This extends across all parts of our business – from our customers and patients, people and community, through to our environmental commitments and the governance that underpins how we operate.
Our sustainability strategy is embedded in our policies, procedures, metrics and targets, and the business decisions we make every day. Our materiality assessment helps us identify the sustainability issues that our customers, patients, people, shareholders, community members and industry bodies believe are most important for us to address. Our broader focus on environmental, social and governance (ESG) factors is overseen by the Medibank Board through the Risk Management Committee.
Our sustainability reporting aims to meet the expectations of our stakeholders. We report on our sustainability performance every year across the themes of customer health, employee health, community health, environmental health and governance. We also engage with a range of ESG benchmarks, frameworks and initiatives. We receive external ratings that are independently assessed and aim to report in line with globally-recognised standards.
Our focus areas
Customer health
Better supporting our customers to improve their health and wellbeing is essential in striving to achieve the best health and wellbeing for Australia. Our customers and patients are core to what we do.
What we’re doing:
- Delivering value and support to our customers
- Supporting preventative health
- Creating personalised and connected healthcare
- Partnering with health professionals
- Providing better customer experiences
Employee health
This is all about making sure that we, as a healthcare company, are supporting the health and wellbeing of everyone who works at Medibank. It’s our commitment to creating a workplace where everyone feels supported in their health and wellbeing. It isn’t just physical health, it’s mental health, emotional wellbeing and making sure everyone feels included and valued. We strive to ensure everyone can thrive, both personally and professionally as we work towards being the healthiest workplace in Australia.
What we’re doing:
- Promoting a purpose-led culture
- Attracting and retaining the best talent
- Developing our people
- Prioritising employee wellbeing, health and safety
- Focusing on diversity and inclusion
- Progressing reconciliation
- Supporting accessibility and inclusion
Community health
How we work to make a difference in our community through building partnerships and investing in preventative health and research to address some of Australia’s biggest health concerns. It’s about us doing our bit by putting health initiatives and programs into communities as we strive to lead the way as a health company to continually improve healthcare options for all Australians.
What we’re doing:
- Investing in community health
- Continuing our 10-year commitment to address loneliness
- Addressing health equity and inclusion
- Developing partnerships for a stronger health system
- Engaging with healthcare reform
Environmental health
Achieving our vision to deliver the best health and wellbeing for our customers, patients, people and community relies on us protecting the health of our planet. We recognise the science of climate change, we know the impacts it can have on human health, and the role the healthcare sector needs to play by reducing our environmental impact.
What we’re doing:
- Considering climate change and health
- Focusing on ESG governance
- Progressing our Net Zero commitment
- Measuring our environmental impacts
Governance
Governance is about HOW we do things. Medibank has a values-led culture, with ethics and responsible business practices embedded throughout our business and supply chains. We are committed to doing the right thing within our business and with our customers, patients, community and industry partners.
What we’re doing:
- Focusing on corporate and clinical governance
- Considering privacy and data security
- Working towards sustainable supply chains
- Addressing modern slavery risks