About our Contact Centre

At Medibank, everyone can make a real difference to people’s health. It’s as much about the individual as it is the organisation. The passion we have for our work is driven by our dedication to deliver the best for our customers. Aligned in our values, we support one another. Encouraged to try new things and share ideas with one another. We know that with every phone call, we can make an impact, so going above and beyond for our customers is second nature. It’s simply a part of who we are and the energy and effort we bring doesn’t go unnoticed or without recognition.

In our Contact Centre, which we call Customer Connect, we have over 300 employees across Australia who specialise in handling a variety of member queries and who positively contribute to the health of the community. We embrace flexibility and that includes where we work. Our teams can work from home, or in our vibrant contact centre based in Medibank’s award-winning office in Melbourne’s Docklands.

What can I apply for?

We have an incredible vision, to deliver better health for better lives. We are looking for individuals who are passionate about our purpose. Below, we have listed the focus for each area so you can find the function where you will make the most impact.

If you have any queries regarding a vacancy, please email us at careers@medibank.com.au

• Customer Service

  Our passionate frontline customer service team specialise in looking after our members every step of the way to ensure they feel valued and supported. They operate with a fast paced rhythm ensuring our customer have seamless experiences when they call us.

• Customer Support

  The customer support team drive better outcomes for our members by managing escalations and complaints with empathy to find the perfect resolution for the customer and the business.

• Cover Review and Retention

  Our cover review and retention consultant provide options to our members by proactively identifying opportunities to promote health cover, Medibanks services, and products.

• Messaging

  We have a team of messaging and live chat consultants who work from home across Australia and enjoy the benefits Medibank offer to employees who work out of usual business hours. They use innovative technology by interacting with our customers through multiple channels; including online messaging, social media, and emails. This team operate around the clock to answer customer queries and this allows the customer to choose when they want to interact with us.

• Phone Sales

  Our phone sales consultants build rapport with our community over the phone by making sure they are providing solutions to our customers’ needs. They interact through inbound and outbound calls and focus on delivering exceptional customer service along with meeting sales targets.

• Overseas Health Cover

  Our Overseas Health Cover team are responsible for looking after visitors from all around the world, overseas students and any non-residents who live in Australia. We ensure that they have a health cover that will provide them peace of mind whilst they are away from home.

• Contact Centre Team Leaders

  Each team has a people leader who is responsible for building their teams strategically through sharing knowledge, mentoring and coaching, to create success and improve overall business performance.

   

About our Retail Network

We keep our values at the forefront, showing heart and care for each individual. We work in a supportive environment, with an array of opportunities to step-up, be challenged and learn new things. Reassured that our efforts and achievements won’t go unnoticed.

Medibank’s Retail Network includes over 80 stores across the country to serve our 3.7 million members. Our Retail employees create a supportive environment for our members and the community. Medibank’s members visit our stores to have quality conversations about our products and services which include health, travel, pet and life insurance.

What can I apply for?

Retail is fast-paced and forever changing, and we always have opportunities for customer service and sales experts to join our retail network to make a positive impact on the lives of Australians.

Below, we have listed the focus for each area so you can find the function where you will make the most impact.

If you have any queries regarding a vacancy, please email us at careers@medibank.com.au

• Customer Sales Consultant

  As a member of a strong and supportive team that puts our customers first, our Customer Sales Consultants are responsible for maintaining and growing existing membership portfolios and finding new opportunities in the store. Interacting in a face-to-face, phone and online customer environment, our consultants show heart and empathy to contribute towards Medibank’s growth and deliver our purpose “Better Health for Better Lives”.

• Local Business Development Manager

  Our Local Business Development Managers work closely with local businesses by providing them with the right products so they can continue to focus on what matters to them. They take part in corporate sales events, expositions and networking to create brand awareness and carry out mix of mobile and self-generate business through several lead-generation channels. Planning and executing consistent pipelines of self-generated business development activity for the local catchment, including sourcing, follow-up, presenting and activating opportunities is what makes our business development experts successful.

• Assistant Store Manager

  The leaders across retail are dedicated to creating an inclusive and supportive culture that allows individuals to feel confident to achieve their goals. Our Assistant Store Managers are customer focused subject matter experts in Medibank products, processes and store operations. They lead their teams to support the Territory Manager’s goal to improve of the overall business performance of the store.

• Territory Manager

  The Territory Manager carries direct accountability over the day to day operations of their assigned stores and is responsible for driving Medibank’s brand promise in the local territory. With an engaged workforce and a culture of customer centricity at the core, the Territory Manager plays a direct role in influencing market share growth through the delivery of customer acquisition and revenue targets, whilst also contributing to the improvement of Medibank’s Service NPS, employee engagement & quality assurance.