Your Recruitment Process

We like your application

We review your application for suitability against the position’s criteria. If your skills and experience match what we’re looking for, we will contact you by phone or email.

Interviews commence

Shortlisted Candidates will be invited to an interview. This could be at an assessment centre, a behavioural interview, or a case study. These interviews are a great chance for us to get to know each other and our recruitment team will be here to guide you on what to expect. Click here for our interview preparation guide.

Additional testing

Depending on the role, you may be required to complete skills assessments such as IT evaluations, call centre simulations or psychometric assessments, which may include verbal, numerical and abstract reasoning, cognitive ability, role plays, sales preference and personality tests.

You get the job

Congratulations! You’ve been offered the job. At this stage, we may conduct a criminal history check. This is to protect our business, our people and our customers. An offer of employment may be withdrawn if results are not to Medibank’s satisfaction.

The paperwork

After you’ve accepted our verbal offer, we will send you a contract or employment agreement letter, along with other commencement paperwork for you to complete. You’re then ready to start work with us.

A hearty Medibank welcome

Induction commences. During the first few weeks, there will be a lot to learn. Our induction and training program will help you to build a strong relationship with your new manager, learn the role requirements, connect with the right people, understand your place in the team and within the business, and to acquire essential knowledge.

female medibank employee in red uniform with black blazer shaking another females hand inside a medibank retail store

Information to support your recruitment process.

  • How do I request an adjustment?

    People with a disability are encouraged to apply and are supported to access adjustments at any stage of the recruitment process. If you require an adjustment, we welcome hearing from you, please contact us at or on (03) 8622 5666.

  • How do I track my progress?

    During the recruitment process, you can track your progress using the candidate applicant portal. We will keep you informed of next steps and if or when you are unsuccessful in your application. We have a commitment to circle back to every candidate with an outcome.

  • Can I apply for another role if I was unsuccessful?

    Don’t worry if you didn’t get the job you applied for. We will keep your details in our database so you can be considered for other vacancies in the future, and you are welcome to apply for other roles you think you’re suited to.

  • Do you have any resources to help me in my job search?

    Yes! Whether you are actively seeking a new job or simply interested in career opportunities, we would like to offer you access to our Candidate Coach platform full of job seeker coaching videos, resume templates, webinars, practice tests and so much more! There is no cost involved, simply click here to take a look. 

  • What is the circle back initiative?

    The Medibank Talent Engagement team have signed up to The Circle Back Initiative in 2023. We believe that every applicant should receive a response to a job application and throughout the recruitment process. The aim alongside a select number of other employers and agencies is to commit to responding to every applicant and improve the candidate experience for all.