About Customer & Portfolio

At Medibank, everyone can make a real difference to people’s health. It’s as much about the individual as it is the organisation. Our Customer and Portfolio division is made up of a range of teams working to support our customers and deliver on our strategy. We foster innovation and enable our people to see a bigger, more tangible impact from their ideas.

We use better ways of working to guide the way we work and help us achieve our ambition to improve the quality of life of our customers; by offering them the best products, services and advice.

Our Work

In Customer and Portfolio, our focus is on the customer. We know that in order to be successful we need to:

• Sustainably grow our core businesses.
• Differentiate our offering and diversifying our businesses so we stand apart from the competition.
• Improve our unique customer experiences and employee experiences as we work together.

What can I apply for?

We have an incredible vision, to deliver better health for better lives. We are looking for individuals who are passionate about our purpose.

Below, we have listed the focus for each area so you can find the function where you will make the most impact.

If you have any queries regarding a vacancy, please email us at careers@medibank.com.au

• Strategy & Growth

  We support Medibank’s commercial excellence agenda. We oversee Medibank’s corporate planning and growth priorities to ensure the sustainability of our business. We’re structured, innovative and have customer-focused thinking, knowledge and frameworks. When growing our team, we look for collaborative, strategic and positive people with strong stakeholder management and communication skills.

• Marketing

  Digital innovation continues to drive high standards for what customers expect when it comes to their health. Services need to be immediately available and personalised. There’s no one-size-fits-all approach. In our Marketing team, we design and deliver our Medibank Brand and Marketing strategy, supported by market research, automation, campaign delivery, our sponsorships and partnerships, public relations and through our social media channels. If you’re an out-of-the-box thinker with a make-it-happen attitude, this is the team for you.

• Loyalty

  We retain and reward our customers by delivering diversified partnerships and insurance offerings. Our members deserve to be recognised and rewarded for their loyalty. Our customer loyalty program delivers this through two key initiatives: Priority Member Experience and our Live Better App. If you’re a collaborative team player and are hungry to deliver engaging customer experiences, you’ll fit right in!

• Customer Channels

  We bring together our Digital, Retail and Medibank Customer Connect channels to deliver consistent customer experiences, making it easier and effortless being a Medibank customer. For more information on our customer connect channels click here.

• Member Health

  We ​bring our purpose of Better Health for Better Lives to life by providing our members with leading health services, programs, knowledge and tools, helping them live better, healthier lives. We love the creative process and curiosity to solve problems!

• Product

  At Medibank, we pour our heart, soul and many design hours into helping Aussies connect with their health in a simple and easy way. We create unique and innovative product propositions for our health insurance customers across four lines; consumer, corporate, overseas and ahm products. We’re a down to earth and talented design team with access to the latest hardware and tools to help us produce the best work. We work collaboratively, not just within our digital team, but with the broader business.

Meet Our Employees