Our business

Medibank is a leading private health insurer, with more than 45 years of experience delivering better health to Australians. We look after the health cover needs of more than 3.7 million customers through our Medibank and ahm brands, and distribute travel, life and pet insurance.

As part of our commitment to support the health and wellbeing of our customers and everyone in Australia, we also provide a range of health services across the country, including mental health support, preventative and better-integrated primary care, and after-hours health support.

Medibank Private Limited is listed on the Australian Securities Exchange (ASX: MPL) and is headquartered in Melbourne.

About ahm

ahm, part of the Medibank group, has been around long enough (over 40 years) to know that lots of Australians want no-nonsense health insurance. We take a fresh approach to health insurance and cut out the complexity. Everything we do is about making things simpler. We’re the sort of people who care about delivery first and fancy titles second. A proud bunch, determined to create positive experiences for our customers. We work flexibly, like disruptive ideas, and aren’t afraid to challenge ‘normal’. It’s just how we do things around here – it helps us all to be at our best. Click here to find out more about ahm.

About Amplar Health

Amplar Health is part of the Medibank group. For over 30 years we’ve been providing a range of healthcare services with a focus on developing new models of care and alternative approaches to some hospital in-patient treatments. Driven by a desire to make health care more personal, we listen to the health needs of people in Australia and our partners to co-create programs that aim to improve both partner and patient experiences.

At Amplar Health, we aim to be an inclusive, positive change-maker for the health sector and our community. By championing greater access, choice and control for people in Australia when it comes to managing their health we believe we can drive this positive change because no two health journeys are the same. Click here to find out more about Amplar Health.

Our purpose

Medibank’s purpose is Better Health for Better Lives. This means everything we do as an organisation is aimed at improving the health and wellbeing of Australians and helping people lead better quality lives.​​​​

Better health for our customers
Medibank has insured the health of Australians since 1976. Through our Medibank and ahm brands, we now look after the health of more than 3.7 million people.

Better health for Australians
From prevention through to treatment and health management, Medibank is driving better health outcomes through our health services, health system advocacy and work in the community. With a large and diverse customer base, we are one of the most recognised brands in Australia. We are proud of the position of trust we have established and of our integral role in Australia’s health system.

Our purpose is backed by four key values, which inform all of our actions.

Our vision and values

Our 2030 Vision is to create the best health and wellbeing for Australia. We connect people to a better quality of life in every moment. We create access, choice and control for everyone, and together lead change for a stronger health system.

Our values are part of everything we do and guide us to do the right thing, always. From the way we interact with each other, to the decisions we make and the way we support our customers.

Customer Obsessed. Their health, our passion.

Show Heart. Care in every moment.

Brilliance Together. We impact bigger.

Break Boundaries. Reimagining what’s possible.

Our people

We’re focused on creating an environment where our employees can make an impact and get the most out of each day.

To do that, we need to listen and learn from our people, and we regularly encourage them to share their thoughts via a series of regular pulse surveys throughout the year. In 2022, these surveys drew more than 30,000 comments and show our people remain highly engaged, valuing the flexibility they have to manage their work and life commitments and to choose where they work, based on what they need to get done.

They feel well supported in regard to their health and well-being, and opportunities for professional development. The survey also highlighted the strength of our people leadership, with employees feeling supported and cared for throughout COVID. But there is always room for improvement.

Our people want a greater focus on reward and recognition and we need to make it easier for them to get things done. The real-time feedback we are receiving through our always-on strategy is better informing our decision-making.

Employee engagement scores

FY22 7.9*

FY21 83% equivalent of 7.8

FY20 84% increasing to 91% during COVID survey

FY19 85%

*In FY22 our survey methodology changed from a % score to a rating out of 10. Our engagement this year was equal to the external Peakon global benchmark of 7.9.